Reservation & Payment Policy

Submitting a reservation form holds your spot on a first-come, first-served basis. No payment is taken at that time. Your spot is considered confirmed only after we have sent a written confirmation email and you have returned a signed copy of your reservation agreement.

We reserve the right to decline any reservation at our discretion before confirmation is issued.

An invoice will be issued once your spot is confirmed and your proof has been approved. Payment is due in full within 5 business days of the invoice date, and no later than the payment deadline stated in your confirmation email.

All prices are in Canadian dollars and exclude HST. HST will be added to your invoice at the applicable rate.

Accepted payment methods are listed on your invoice. Spots are released to other advertisers if payment is not received by the deadline.

After your reservation is confirmed, we will contact you to gather your business details and begin design. A proof will be sent to your email for review.

You must approve or request revisions within 3 business days of receiving each proof. If we do not hear from you within that window, we will follow up once. If there is still no response by the print deadline, your most recent proof will be used as approved and sent to print.

Once you have given written approval, no further changes can be made to your ad.

If you miss the payment deadline, your spot will be released and made available to other advertisers. No penalty applies if you have not yet paid.

If you miss the design approval deadline and your ad goes to print as described in Section 3, no refund or reprint will be issued on the basis of unapproved design content.

Cancellations made before you have approved your proof and before payment has been received will be accepted at no charge.

Once payment has been received, the following applies:

• Before print deadline: A refund of 50% of the spot price will be issued. Design costs are non-refundable.
• After print deadline: No refund is available. The card has been sent to print on your behalf.

Refunds will be processed within 10 business days of the cancellation being confirmed in writing.

We do not offer reprints or credits for errors in artwork that were present in your approved proof.

If a printing or production error is attributable to us, we will reprint the affected card or issue a proportional credit at our discretion.

If a mailing is postponed to a later date, your reservation and payment will carry forward to the new date at no extra cost. You will be notified of the new schedule as soon as it is determined.

If a mailing is cancelled entirely before it goes to print (for example, due to insufficient advertiser participation), a full refund of any amount paid will be issued within 10 business days.

If a mailing is cancelled after it has already been printed, no refund is available for print costs already incurred. In that case, we will work with affected advertisers on a case-by-case basis.

Questions about this policy can be directed to ads@thelimestonespotlight.ca or by text to (613) 532-6324.